We are aware that several Local Authorities will have been contacted by Ofsted and issued with a new certificate for their Ofsted feed.
Ofsted will normally send the Local Authority a link to access their new certificate (Zip file).
Please be aware that Idox cannot access these certificates via this link. This link is only accessible to the Local Authority.
If you have been issued with a new Ofsted certificate, please follow these steps so that we can update your Directory Ofsted feeds:
- Download the new certificate (Zip file) via the link sent to you by Ofsted
- Please log a new ticket with our Service Desk titled “Ofsted Certificate Update”
- Upload the certificate (Zip file) to the Service Desk ticket. If you know when your current certificate expires, please note this on the ticket
- Please also include the certificate password that Ofsted have provided you with
Our teams will then update your certificate as soon as possible.
The service desk team can be contacted via the following methods:
- Service desk portal: https://customer.servicedesk.idoxgroup.com/idoxsd
- Email: servicedesk@idoxgroup.com