New User Feedback Surveys go live at Salford

We have recently completed a piece of work with Salford City Council to migrate their user surveys away from SurveyMonkey and into their directory.

These short, optional surveys are now presented to users in a modal window, which pops opens after the user visits their 6th page on their website (configurable).

A cookie captures whether the user completed the survey or opted out. This expires after 30 days (configurable), meaning each user has the option of participating again a month later.

If you’d like to discuss similar functionality for your own website, please contact your account manager.

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New IMIN Data harvest

We’re pleased to announce that our new data harvest in partnership with IMIN has been developed and is ready for implementation.

The integration means that physical activity listings, such as family swimming classes and group classes for young people, will be directly searchable within your directory platform, alongside your other records. IMIN are also increasingly adding virtual sessions during the pandemic.

If you are interested in exploring this for your own directory, please get in touch via socialcare@idoxgroup.com

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Website “Quick Exit” feature

An increasing number of individuals may be searching your directory for information relating to sensitive subjects such as domestic abuse. To assist these users, we can implement a “Quick Exit” feature on your directory pages.

Clicking on the “Quick Exit” button will automictically open a new website page (such as BBC Weather or News) and quickly closes the directory tab and clears any history.

You can view an example implementation of this on Trafford’s directory website here:

https://www.trafforddirectory.co.uk/kb5/trafford/fsd/home.page

If you are interested in exploring this for your own directory, please get in touch via socialcare@idoxgroup.com

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Website Accessibility – your role

We’re taking a forward-thinking approach to advising local authorities on what updates need to be made to their existing websites and offering guidance on ensuring accessibility is part of the specification at the beginning of a new build.

We can:

  • Support you in meeting these new guidelines with a website review
  • Provide a detailed report that highlights measures already in place and areas requiring action to comply with WCAG
  • Provide recommendations for addressing the findings

In addition to work that may be required to update your website, it is also important that you are aware of your role as content editors on your directory platform. We have put together an accessibility guide which you can access here to help you navigate the new WCAG when editing your content.

Website Accessibility – your role

We’re taking a forward-thinking approach to advising local authorities on what updates need to be made to their existing websites and offering guidance on ensuring accessibility is part of the specification at the beginning of a new build.

We can:

Support you in meeting these new guidelines with a website review

Provide a detailed report that highlights measures already in place and areas requiring action to comply with WCAG

Provide recommendations for addressing the findings

In addition to work that may be required to update your website, it is also important that you are aware of your role as content editors on your directory platform. We have put together an accessibility guide which you can access here to help you navigate the new WCAG when editing your content.

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