As part of a series of improvements that we are making to better support our Directory customers, we are introducing a new dedicated resource to facilitate Directory website change requests. We hope that, over the coming months, that you will see a significant improvement in the timeliness of our responses to these.
As we introduce this new resource, we are currently undertaking a full review of existing change requests and are asking some customers to confirm that some of their change requests are still valid/ required. This may be due to the age of the ticket or because you are currently engaged with us in a website refresh project.
This is important as we would not wish to implement change requests that have since been superseded by more recent changes that may have been made to your website or a current refresh project. We will be asking you to confirm if the change request is still required on our Hornbill support portal, so please look out for the messages over the coming week.